FAQ

● Do you have a grill for my vehicle?
If you don't see your vehicle on our site, please contact us and we may manufacture a chromed alloy grill for your vehicle.


● How to order?
Fill in the details below and send to sales@iconceptstore.com.
► Name:
► Contact Number:
► Email:
► Address:
► Order: (Model/Year/Quantity/Payment Ammount/Shipping Charges)


● How to make Payment?
► Cash Deposit
► Online Banking
► ATM transfer
► Cheque Deposit

Maybank Account: 514879006883
Beneficiary Name: I Concept Store Marketing

**Kindly send us a payment notification to sales@iconceptstore.com after you have make any payment to us.


● What other forms of payment do you accept?
We accept money orders, cashier's checks, personal checks, and online credit card orders though our secure checkout.


● Do you accept credit cards directly?
At this moment we do not accept credit card payment. Sorry for the inconveniences.


● How long will my order take to ship?
We ship out all orders within 7 days after receiving payment.


● What is the cost for shipping?
► Sabah/Sarawak – RM50
► Peninsular Malaysia – RM20
► Delivery and Installation (Klang Valley only) – RM50
► Delivery and Installation which required Modification to your bumper (Klang Valley only) – RM100


● Do you ship worldwide?
Yes we do. Please contact us for more information.


● What is your Return and Exchange Policy?
All sales are final, but we always try to work out problems. If your chrome grill kit is missing some contents we will replace it free of charge. For manufacturing faults exchanges are acceptable.


● Is this an entire grill?
Our chrome grill insert kits consists of chrome grill bars which fit over your existing grill. This is an addition to your existing grill, not an entire replacement grill.


● Will I have to modify my factory grill to install this kit?
Our chrome grill inserts fit right over your factory grill but some custom made grill set will required modification to your car bumper.


● How hard is installation?
It is easy. It takes only about 15-30 minutes depending on which vehicle you have. Only minor trimming of the chrome insert is necessary on some vehicles.


● What kind of material are your chrome grills made of?
Each one of our chromed inserts are made out of durable 100% Chromed Alloy.


● Will the chrome grill inserts fade or chip?
Our chrome grill inserts are very durable and will resist chipping, tarnishing, fading and rusting.


● How do the chrome inserts secure to my vehicle?
Each chrome insert is secure with screw and bracket provided which resists all weather conditions.


● Can I remove them after installation?
Absolutely. The chrome inserts can be removed safely without damaging your factory grill in any way.


● Are instructions included?
Yes, we provide instructions for every chrome grill kit.